Privacy Policy

Effective Date / Last Updated: October 15, 2026

Data Controller: Actifwear Ltd (trading as Leavers Hoodies Company)

Address: Unit 13 Courtyard Workshops, Bath Street, Market Harborough, LE16 9EW, United Kingdom

Email: matt@actifwear.co.uk / enquiries@leavershoodiescompany.co.uk

Phone: 01858 461 686

1. Overview

This Privacy Policy describes how Leavers Hoodies Company UK ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, request quotes, or place orders for custom apparel. Our online store is powered and hosted by Shopify, and our custom data processing complies with UK GDPR and data protection laws.

2. Information We Collect

We collect personal information directly from you, automatically through your device, and via service providers:

  • Contact & Account Information: Name, billing address, delivery address, email address, optional phone number, username, and password.
  • Payment & Transaction Details: Payment card details, billing records, transaction history, items added to cart, and order preferences.
  • Garment Personalisation Data: Names, nicknames, or lists submitted for custom printing/embroidery on garments.
  • Technical & Usage Data: IP address, browser and device information, cookies, and website navigation activity.
  • Communications: Records of customer service inquiries, quote requests, and feedback.

3. How We Use Your Information

We process your data for the following purposes:

  1. Order Processing & Fulfillment: Managing quotes, billing, customising garments, processing payments, delivering orders, and sending order updates.

  2. Customer Support: Resolving inquiries and managing ongoing customer relationships.

  3. Marketing & Communication: Sending updates or newsletters regarding new products/services. You can opt out at any time via the unsubscribe link in our emails.

  4. Security & Fraud Prevention: Safeguarding payments, verifying account identities, and preventing fraudulent activity.

  5. Legal Obligations: Complying with tax, accounting, and legal requirements.

4. Personalisation Data & Garment Samples

  • Permissions: The individual placing an order is responsible for obtaining full consent from all named parties prior to submitting student lists or custom names.
  • Retention: Data submitted specifically for garment personalisation is stored securely in password-protected cloud storage (managed via Google) and retained for no longer than 12 months.
  • Physical Records: Any printed paperwork containing personal names is either returned to the customer with their order or securely shredded after use.
  • Marketing Examples: When displaying example photos of finished products online or in print, all individual names are obscured to protect privacy.

5. Information Sharing & Third Parties

We do not sell your personal data to third parties for their marketing purposes. We share data only with trusted partners strictly to run our business:

  • Shopify: Hosts our e-commerce platform and processes order data and website analytics.
  • Service Providers: Accounting platforms, payment gateways, IT providers, and delivery/courier services.
  • Google Services: Used for site analytics, cloud data storage, and traffic tracking.
  • Legal Authorities: When required by law, court order, or regulatory bodies.
  • Data transferred outside the UK/EEA is protected using recognized transfer mechanisms such as Standard Contractual Clauses.

6. Security & General Retention

  • Data Security: We protect your data using multi-layered password authentication and encrypted accounting platforms. However, no internet transmission is 100% secure, so we advise against sending sensitive details through unencrypted channels.
  • General Account Retention: General customer and billing details are retained in our secure accounting system so you can easily place future orders, unless you request their deletion.

7. Your Data Rights (UK & EEA)

Under UK GDPR and data protection laws, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that inaccurate or incomplete information be updated.
  • Erasure: Request the deletion of your personal data when there is no legitimate reason for us to keep it.
  • Restriction & Objection: Ask us to restrict or stop processing your data under certain circumstances.
  • Data Portability: Request a copy of your data in a portable format.
  • Withdraw Consent: Withdraw consent for processing at any time (where processing relies on consent).

To exercise any of these rights, contact us at enquiries@leavershoodiescompany.co.uk or handle Shopify platform data via the Shopify Privacy Portal. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).